Health & Safety

Our New Protocols

Events DC and Entertainment & Sports Arena are committed to hosting world-class sports and entertainment while keeping all fans, guests, employees, players, and performers safe. Since the onset of the COVID-19 pandemic, we have been working closely with the DC Department of Health to establish and implement the latest health and safety protocols in accordance with guidelines established by the Centers for Disease Control (CDC).

The number of patrons permitted to attend events at the arena will be subject to District of Columbia guidelines and the requirements of respective event organizers. 

We ask you to carefully read and review the following information before attending an event at Entertainment & Sports Arena

If you are feeling sick or experiencing any symptoms, we kindly ask that you stay home. Thanks for doing your part to keep us all safe.


Attending a Washington Mystics Game

If you are planning on attending a Washington Mystics home game during the 2021 season, please be aware of the following information.

Verbal Fan Questionnaire

  • Each guest will be asked to complete a verbal health questionnaire upon entering Entertainment & Sports Arena. This questionnaire takes place following security screening but prior to tickets being scanned at entry.

Box Office

  • Ticket Distribution for the Mystics 2021 season will be all digital. Entertainment Box Office will not offer walk-up sales for the Mystics 2021 season. If you are attending a Washington Mystics game at Entertainment & Sports Arena, please visit the complete Event Terms & Conditions page

Team Store

  • Official team merchandise will be available on a pre-order basis only. 
Bag Policy

Patrons may not enter Entertainment & Sports Arena with bags, backpacks, purses, or luggage. Wallet-size clutches no larger than 5” x 7”, medical bags or parenting/diaper bags no larger than 14″ x 14″ x 6″ are permitted. Any medical or parenting bags (child must be present) that are exempted are subject to security screening.

Please note, there are no bag checks or bag storage locations available to the public at the Entertainment & Sports Arena. 

Events DC reserves the right to confiscate items within the arena that may cause a danger or disruption to the event or to other guests.

Please contact us with any questions regarding bags at Entertainment & Sports Arena.

COVID-19 Health Screening

All staff and fans are subject to the following verbal screening before entering Entertainment & Sports Arena:

COVID-19 Health Screening

Do any of the following apply to you today?

  • Have you felt like you had a fever in the past 24 hours?
  • Do you have any of the following symptoms?  New or unusual cough, shortness of breath, sore throat, runny nose, body aches, loss of taste and/or smell, diarrhea, vomiting, fever, chills, sweats, nasal congestion, and headache
  • Have you, or anyone you have been in close contact with, been diagnosed with COVID-19, or been placed on quarantine for possible contact with COVID-19 within the past 14 days?

If you answer yes to any question, you will not be permitted to enter.

COVID-19 Recovery Plan

The health and safety of our clients and guests are our top priority as Events DC reopens for business during COVID-19.

As Events DC continues to respond to the pandemic, we are enhancing sanitation, providing additional training for staff, and making physical improvements to our facilities across the District to protect the health of our employees, customers, guests, and our community.

See the complete COVID-19 Back To Business Plan for Entertainment & Sports Arena and St. Elizabeths Campus here: Read More
Enhanced Sanitation

In partnership with our cleaning partner Bolana Inc., we are employing enhanced sanitation measures throughout the Arena, including:

  • Continuously cleaning our high-contact surfaces throughout the day
  • Placed stocked hand sanitizer stations throughout all concourses, and the entrances to our main function spaces
  • Embed good health and hygiene practices that support the safety and wellbeing of our customers, guests and employees
  • Define appropriate physical distancing practices for our sanitation operations
  • Implement new and enhanced cleaning, sanitation and disinfecting procedures
  • Employ available and emerging technology to further improve safety and the guest experience
Feeling Sick?

Not feeling well?  Have a fever?  Fans who are feeling sick or experiencing any symptoms are kindly asked to stay home.

Food and Beverage

Food & beverage operations will maintain compliance with the highest standards of current health and safety regulations.

  • Cashless transactions are highly encouraged to minimize contact.
  • Distancing guidelines will be provided for guests while waiting in line.
  • Food and beverage items will be covered when served.
  • Condiments, utensils, and straws will be provided in individual packets upon request.
  • All contact surfaces will be cleaned in between guest transactions.

Food and beverages are only to be consumed in your dedicated seat. Face coverings are required in all areas except for when actively eating or drinking in seats. No food or drink may be consumed on the concourse.

Menu items and availability are subject to change depending on the event.

Congregating is not permitted on the concourse. Please return to your seats after receiving your food and beverage items.

Alcohol Sales Cut-Off Times

Mystics Games: Alcohol sales will be discontinued at the end of the second quarter for concession stands.

Other events: Subject to change depending on the event.

Face Mask Policy

Face masks that cover both the nose and mouth are required to be worn once you exit your vehicle or public transportation and while inside Entertainment & Sports Arena at all times. All persons age 2 years and older must wear a face covering. Neck gaiters, face masks with valves or vents, costume masks, and bandanas are not acceptable face coverings.  Face shields may not be worn in place of a face mask, though they may be worn in addition to a face mask.

GBAC STAR™ facility accreditation
Events DC has earned GBAC STAR™ facility accreditation for Entertainment & Sports Arena, Walter E. Washington Convention Center, and DC Armory from the Global Biorisk Advisory Council (GBAC)®, a Division of ISSA, for its preeminent cleaning, disinfection and infection prevention strategies.
Read more about GBAC Star 
Our Staff

Our staff is committed to your safety.  Our staff complete symptom questionnaires before arriving at work and must be fever and symptom-free. Staff are required to wear face masks at all times while at Entertainment & Sports Arena other than while actively eating and drinking on break. Have a question for us? Contact us at 

Physical Distancing

We ask that guests maintain at least 6 feet of distance between other patrons outside of their immediate party as they arrive at arena entrances.

Once inside, guests are required to maintain at least 6 feet of distance between other patrons at all times. While seated, you’ll notice that seating pods are spaced out.  Our partner, Ticketmaster, has helped us determine appropriate spacing that allows for 6’ social distancing between guests for all our events.

Physical distancing messaging will be present in all high traffic areas to remind our guests.

Security Screening

We ask that guests maintain at least 6 feet of distance between other patrons outside of their immediate party as they arrive at Entertainment & Sports Arena.  Additional distancing instructions will be provided for guests upon entering the building. Our entire security screening process is touchless.


We’ve added signage throughout Entertainment & Sports Arena to remind all of our guests of our COVID-19 protocols and CDC prevention tips.

Surface Disinfection

In partnership with SurfaceGuard, we deployed its high-grade COVID-19 remediation and health and safety reporting system at Entertainment & Sports Arena.
SurfaceGuard is a Washington, DC-based specialty coating company combining an EPA N List disinfectant with advanced technology designed to kill COVID-19.

Quick facts below:

  • SurfaceGuard BIOPROTECT™ biostatic surface protection, a long-lasting product that bonds with the surfaces of our furniture and equipment to stop the growth and reproduction of bacteria
  • NanoSeptic light-powered self-cleaning surface products placed on our high-traffic public touchpoints to continuously self-clean these surfaces 24/7
  • Our hand sanitizer locations are stocked and deployed strategically throughout our venues. They are monitored and replenished frequently
  • We are deploying electrostatic sprayers throughout our venues to sanitize event function spaces overnight and during the day. With these sprayers, we ensure that we are disinfecting all surfaces in event spaces, not just the visible tops of tables and chairs.
Vaccinated Guests

Thank you for helping to stop the pandemic by getting the COVID-19 vaccination. Vaccinated guests must continue to follow health and safety guidelines, including, wearing a mask over your nose and mouth, physical distancing and washing your hands often.

It’s important for everyone to continue using all the tools available to help stop this pandemic as we learn more about how COVID-19 vaccines work in real-world conditions.  Additional information can be found on the CDC’s website Key Things to Know about COVID-19 Vaccines.

COVID-19 Warning

In connection with the 2021 WNBA season, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19.  Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.

Traveling to and from, visiting, and/or providing services in and around the arena may lead to a risk of exposure to COVID-19.

COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present.  COVID-19 can lead to severe illness and death.  While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and underlying medical conditions.  Exposure to COVID-19 can result in being subject to quarantine requirements.

Please do your part by complying with our health and safety rules and let’s keep each other safe and healthy.