Health & Safety

If you are planning on attending a Washington Mystics home game during the 2023 season, please be aware of the following information.

All fans attending a Capital City Go-Go game are subject to Entertainment & Sports arena policies.

Bag Policy

Patrons may not enter Entertainment & Sports Arena with bags, backpacks, purses, or luggage. Wallet-size clutches no larger than 5” x 7”, medical bags or parenting/diaper bags no larger than 14″ x 14″ x 6″ are permitted. Any medical or parenting bags (child must be present) that are exempted are subject to security screening.

Please note, there are no bag checks or bag storage locations available to the public at the Entertainment & Sports Arena. 

Events DC reserves the right to confiscate items within the arena that may cause a danger or disruption to the event or to other guests.

Guest Services

Anyone requesting a medical accommodation for Mystics games should contact our Service team at GuestServices@WashMystics.com for further assistance.

Team Store

• The team store is open at each game outside of Section 103.

Patrons may not enter Entertainment & Sports Arena with bags, backpacks, purses, or luggage. Wallet-size clutches no larger than 5” x 7”, medical bags or parenting/diaper bags no larger than 14″ x 14″ x 6″ are permitted. Any medical or parenting bags (child must be present) that are exempted are subject to security screening.

Please note, there are no bag checks or bag storage locations available to the public at the Entertainment & Sports Arena. 

Events DC reserves the right to confiscate items within the arena that may cause a danger or disruption to the event or to other guests.

Please contact us with any questions regarding bags at Entertainment & Sports Arena.

All staff and fans may be subject to the following verbal screening before entering Entertainment & Sports Arena:

COVID-19 Health Screening

Do any of the following apply to you today?

• Have you felt like you had a fever in the past 24 hours?
• Do you have any of the following symptoms?  New or unusual cough, shortness of breath, sore throat, runny nose, body aches, loss of taste and/or smell, diarrhea, vomiting, fever, chills, sweats, nasal congestion, and headache
• Have you, or anyone you have been in close contact with, been diagnosed with COVID-19, or been placed on quarantine for possible contact with COVID-19 within the past 14 days?

If you answer yes to any question, you will not be permitted to enter.

The health and safety of our clients and guests are our top priority as Events DC reopens for business during COVID-19.

As Events DC continues to respond to the pandemic, we are enhancing sanitation, providing additional training for staff, and making physical improvements to our facilities across the District to protect the health of our employees, customers, guests, and our community.

In partnership with our cleaning partner Bolana Inc., we are employing enhanced sanitation measures throughout the Arena, including:

• Continuously cleaning our high-contact surfaces throughout the day
• Placed stocked hand sanitizer stations throughout all concourses, and the entrances to our main function spaces
• Embed good health and hygiene practices that support the safety and wellbeing of our customers, guests and employees
• Define appropriate physical distancing practices for our sanitation operations
• Implement new and enhanced cleaning, sanitation and disinfecting procedures
• Employ available and emerging technology to further improve safety and the guest experience

Not feeling well?  Have a fever?  Fans who are feeling sick or experiencing any symptoms are kindly asked to stay home.

Food & beverage operations will maintain compliance with the highest standards of current health and safety regulations.

• Cashless transactions are highly encouraged to minimize contact.
• Distancing guidelines will be provided for guests while waiting in line.
• Food and beverage items will be covered when served.
• Condiments, utensils, and straws will be provided in individual packets upon request.
• All contact surfaces will be cleaned in between guest transactions.

Menu items and availability are subject to change depending on the event.

Alcohol Sales Cut-Off Times

Mystics Games: Alcohol sales will be discontinued at the end of the second quarter for concession stands.

Other events: Subject to change depending on the event.

Face masks are optional for guests inside all Events DC venues beginning March 1, 2022.

Events DC will continue to comply with all health and safety guidelines as outlined by the DC Department of Health and Executive Office of the Mayor.

Anyone requesting a medical accommodation for Mystics games should contact our Service team at GuestServices@WashMystics.com for further assistance.

For all other inquiries, contact Events DC

Events DC has partnered with AtmosAir Solutions to install bi-polar ionization (BPI) technology at Entertainment & Sports Arena to provide an improved indoor environment for all guests and staff.

We’ve added signage throughout Entertainment & Sports Arena to remind all of our guests of our COVID-19 protocols and CDC prevention tips.

In partnership with SurfaceGuard, we deployed its high-grade COVID-19 remediation and health and safety reporting system at Entertainment & Sports Arena.
 
SurfaceGuard is a Washington, DC-based specialty coating company combining an EPA N List disinfectant with advanced technology designed to kill COVID-19.

Quick facts below:

• SurfaceGuard BIOPROTECT™ biostatic surface protection, a long-lasting product that bonds with the surfaces of our furniture and equipment to stop the growth and reproduction of bacteria
• NanoSeptic light-powered self-cleaning surface products placed on our high-traffic public touchpoints to continuously self-clean these surfaces 24/7
• Our hand sanitizer locations are stocked and deployed strategically throughout our venues. They are monitored and replenished frequently
• We are deploying electrostatic sprayers throughout our venues to sanitize event function spaces overnight and during the day. With these sprayers, we ensure that we are disinfecting all surfaces in event spaces, not just the visible tops of tables and chairs.

Mayor Bowser has announced the lifting of the vaccine requirement for indoor entertainment facilities, including Entertainment & Sports Arena. Guests attending events at Entertainment & Sports Arena, including Washington Mystics and Capital City Go-Go games, will no longer be required to verify their vaccination status beginning on February 15, 2022. 

Guests will be notified about specific protocols required to attend other concerts and events at the time of purchasing tickets or will receive updated information from the event organizer/promoter if requirements evolve.

All Events DC staff are required to be fully vaccinated.

Events DC will continue to comply with all health and safety guidelines as outlined by the DC Department of Health and Executive Office of the Mayor.