Guest Services

The Best for Our Guests

The Walter E. Washington Convention Center, a non-smoking facility, provides a variety of guest services included below. 

For assistance when you’re on-site, you can find the Guest Services desk located in the Grand Lobby. Our ambassadors provide information including event, restaurant, entertainment and shopping suggestions. In addition, we position ambassadors at “Ask Me” desks in key areas of the building to provide directions and general city information to attendees. 

Several ATM machines are conveniently located in common areas in the building for our guests’ use.

The Capital Business Center services include copying, computer rental, faxing and limited shipping services via Federal Express, UPS and DHL for small packages.

Digital Signage is located throughout the building and operated by Digital Conventions, Inc.

Several dining options are available for you and your guests, along with permanent and portable retail food choices. 

The Walter E. Washington Convention Center has the largest public art collection in a U.S. convention center. We are proud of our diverse permanent collection, which includes over 120 pieces featuring a variety of media. While our collection features many national and international artists, we are proud that over half of the artists represented are from the Washington DC region.

There are a limited number of public telephones (area code 202, 301 and 703). Long-distance calls may be made by using calling cards and operator assistance

In addition to the “Mt. Vernon Square/7th Street/ Convention Center” Metro (subway) station on the Yellow and Green line, and several Metrobus stops on 7th and 9th Streets NW, the Circulator, a public transit system designed to take riders to the city’s cultural, shopping, dining and business destinations has stops near the Center. For more information, visit the websites and

Shoe shine services at prevailing rates are available during your event. Consult your event manager if you would like to schedule this service.

    • Internet Kiosks: Two Internet kiosks that provide access for checking email and surfing the web are located in the Grand Lobby, South Building next to the lounge areas. Internet access at the kiosks is available at a nominal charge. The kiosks accept major credit cards. Wired Internet Connections can be found in the L Street Lobby, South Building outside of Meeting Room 103A. Up to eight users can be accommodated at one time. Internet access from these connections is at no cost.
    • Wireless Internet: Guests who have a laptop or handheld device with 802.11b-g-n compatible wireless access can utilize our wireless internet service to perform basic functions at prevailing rates. This service is available throughout the center. Free service is available in certain locations throughout the building. Hotspots are designated by Wi-Fi signage.