Venue FAQs

Entertainment & Sports Arena: Learn More

Fans are front and center at Entertainment & Sports Arena. We are committed to ensuring your experience is second to none, and the safety of our guests is essential to maintaining this experience. Learn more about what you can expect when you visit DC’s newest center for entertainment.

 

ADA / Accessible Seating

Entertainment & Sports Arena is committed to providing accessibility and accommodation to all of our guests for their comfort, safety and enjoyment. The arena offers a variety of wheelchair and companion seating locations. Seating locations vary depending on particular events. Please indicate when buying tickets if you require accessible seating.

Age

All individuals two years of age or older must possess a valid ticket for entry into Entertainment & Sports Arena. A child under two years of age is admitted free of charge for all events, provided that the child sits on a patron’s lap. Occasionally, a family show may will require children younger than two years old to purchase a ticket. Please confirm at the point of purchase. 

Alcohol Service Management/Policy

Events DC and its concessionaire, Aramark, promote the responsible sale and consumption of alcoholic beverages. Guests should be prepared to show proper identification and proof of age when purchasing alcohol at Entertainment & Sports Arena. There is a limit of two drinks per person, per transaction.

Acceptable forms of identification are: valid driver’s license, passport, state issued I.D. card with photo, and military I.D. with photo.

All guests are expected and encouraged to drink responsibly. At the Arena, all alcohol sales will stop 60 minutes before the end of the event, or at the discretion of management.

Intoxicated guests may be denied entry to the Arena or denied service. Guests may not enter nor leave the venue with alcohol. Alcoholic beverages must be consumed or thrown out before entry to or exiting the venue.

Animals

Service dogs that are trained to provide services and tasks for persons with disabilities are permitted. Support or companion animals are not permitted. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.

Bag Policy

Patrons may not enter Entertainment & Sports Arena with bags, backpacks, purses, or luggage. Wallet-size clutches no larger than 5” x 7”, medical bags or parenting/diaper bags no larger than 14″ x 14″ x 6″ are permitted. Any medical or parenting bags (child must be present) that are exempted are subject to security screening.

Please note, there are no bag checks or bag storage locations available to the public at the Entertainment & Sports Arena. 

Events DC reserves the right to confiscate items within the arena that may cause a danger or disruption to the event or to other guests.

Please contact us with any additional questions regarding bags at Entertainment & Sports Arena. Contact Us
Camera Policy

Non-flash, still cameras without a detachable lens are permitted at Entertainment & Sports Arena. Professional photography equipment, including tripods, are not permitted inside Entertainment & Sports Arena without building issued media credentials.

Please note: The event promoter reserves the right to deny camera use at any time during or before the event and to prohibit the use of any camera that is deemed unacceptable.

Cancelled/Postponed Events

In the rare event that an Entertainment & Sports Arena event is postponed or cancelled, please visit EventsDC.com for up-to-date information on scheduled events or contact customer service at questions@eventsdc.com

Code of Conduct

Events DC and the Entertainment and Sports Arena are committed to creating a safe, comfortable, and enjoyable experience for all patrons visiting this facility.

Patrons may be subject to ejection and loss of access to events without a refund of purchased tickets as a result of the following inappropriate and disruptive behavior:

  • Directing obscene, profane or abusive language toward event participants, patrons, or staff
  • Directing obscene, profane or abusive behavior toward event participants, patrons, or staff
  • Communicating obscene, profane or abusive displays on signs, clothing, or other visible representations; this includes chants, gestures, and other activity
  • Indecent exposure or the wearing of obscene or indecent clothing
  • Excessive consumption of alcohol
  • Fighting
  • Causing damage to arena property
  • Smoking inside of the facility. Vape pens, electronic cigarettes or similar are not allowed inside the arena and may be confiscated.
  • Possession or use of any illegal substance
  • Scalping or other improper resale of tickets
  • Interfering with or refusing security procedures
  • Interfering with any operations related to the event
  • Throwing any objects; onto the event floor, in the seating area, or on the concourse of the arena
  • Failure to follow directions from arena staff regarding policies and emergency procedures
  • Any other action warranting ejection and/or confiscation of event tickets by arena security

The above listed actions and any other activity deemed disruptive by arena staff will not be tolerated and may serve as grounds for removal.  Additionally, by engaging in any of the above enumerated behavior or other disruptive behavior, persons may be subject to other actions including, but not limited to, debarment from the arena, arrest, and/or prosecution.

Customer Service

For comments, suggestions, complaints or concerns, please email questions@eventsdc.com

Directions

Entertainment & Sports Arena is located at 1100 Oak Drive SE, Washington, DC 20032. Please visit our Getting There page for more information. 

Door Opening Times

Door opening times at Entertainment & Sports Arena vary according to the event. Please confirm the opening times on the event page.  The typical times are listed below.

  • Washington Mystics –Doors open one hour prior to game time.
  • Capital City Go-Go – Doors open one hour prior to game time.
  • Concerts/Other Events – Doors open one hour prior to the event unless otherwise specifically noted
Events Schedule

Entertainment & Sports Arena updates the event calendar as soon as events are confirmed. 

Family Facilities

Baby changing stations are located in most restrooms throughout Entertainment & Sports Arena. A Family Restroom is available on the event floor level. Nursing accommodations are also available on the event floor level.

Guest Services

Entertainment & Sports Arena staff are committed to ensuring a safe, comfortable, and enjoyable experience for all guests. Ask any of our Guest Services agents located at various locations around the arena or email questions@eventsdc.com.

Face Masks

Consistent with the CDC and DC Department of Health guidelines health guidelines, if you are fully vaccinated, masks are optional. If you are not vaccinated, masks are required. All guests may be subject to health screenings inclusive of completing a verbal screening prior to entry into the Arena. This policy may change as a result of any changes in the CDC or District’s public health guidance.

Facility Fees

A facility fee is charged to each ticket purchased at Entertainment & Sports Arena and may vary depending on the type of event.

Health and Safety
Events DC and Entertainment & Sports Arena are committed to hosting world-class sports and entertainment while keeping all fans, guests, employees, players, and performers safe. Since the onset of the COVID-19 pandemic, we have been working closely with the DC Department of Health to establish and implement the latest health and safety protocols in accordance with guidelines established by the Centers for Disease Control (CDC). Read more: Our new health and safety protocols
Lost and Found

Immediately following each event, Entertainment & Sports Arena is cleaned and any items left in the arena are recovered and given to our management.

If you think you may have left some of your personal belongings behind while attending an event, please contact us here and we will promptly get back to you.

Lost Persons

Children should be directed to the nearest Entertainment & Sports Arena staff member should they become lost. Lost children will be taken to Guest Services Office near the Main Entrance. Parents looking for a lost child should go to this office as well. Please report lost persons to Entertainment & Sports Arena staff.

Re-Entry

Entertainment & Sports Arena has a no re-entry policy during events. Guests who need to exit and re-enter due to personal emergencies (i.e. retrieve medicine from vehicle), must first make contact with a Guest Service representative to make necessary arrangements.

Refunds and Exchanges

Entertainment & Sports Arena has a no refund, no exchange policy on tickets for all events. Exceptions may apply.

Prohibited Items

Prohibited items include, but are not limited to:

  • Adhesive stickers
  • Balloons
  • Cans or coolers
  • Confetti and streamers
  • Fireworks
  • Frisbees or inflated balls
  • Illegal drugs or drug paraphernalia
  • Large flags and banners 
  • Laser pointers
  • Metal or glass containers of any kind (Guests are allowed one empty, non-metallic bottle for use at Arena water fountains/bottle refilling stations)
  • Missile or projectile-like objects
  • Monopods, tripods or selfie sticks 
  • Noisemakers of any kind (such as can operated air horns, sirens, kazoos, whistles, etc.)
  • Outside food and beverages
  • Pets (with the exception of service animals)
  • Poles and staffs (metal, plastic or wooden)
  • Professional cameras with detachable zoom lenses and/or tripods
  • Umbrellas
  • Video camera and audio recording devices (including camcorders, GoPros, Contour cameras)
  • Weapons of any kind (includes but not limited to guns, knives, mace, chains, spikes, projectiles, tasers, etc.)
  • Wrapped gifts
Smoking

Entertainment & Sports Arena is a smoke free facility and smoking is not allowed anywhere in the arena. Vape Pens or similar are not allowed inside the arena and may be confiscated.

Sponsorship Opportunities
To learn more about sponsorship opportunities at Entertainment & Sports Arena, please contact our Corporate Partnerships department
Tickets

Tickets for events at Entertainment & Sports Arena may be purchased at the following authorized points of purchase: in person at the Entertainment & Sports Arena Box Office, at Ticketmaster.com, or at a Ticketmaster Outlet. Note: there are no ticket printing devices located on the concourse.

Consumer Warning – Entertainment & Sports Arena uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is an Entertainment & Sports Arena licensed ticket seller, such as the arena Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission. 

Ticketmaster Charges

Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Ticketmaster. If you choose to use Ticketmaster’s phone or Internet service, you will be assessed a facility fee, a convenience and shipping charge.  You may avoid Ticketmaster charges only by purchasing tickets in person at the Entertainment & Sports Arena box office.

Ticketmaster Phone Numbers

  • Ticketmaster Customer Service: 800-653-8000
  • Ticketmaster Express: 866-448-7849
  • Ticketmaster TDD/TTY: 800-943-4327

NOTICE TO FANS: COUNTERFEIT & SECONDARY MARKET TICKETS
Guests are advised that the only authorized sales agents for Entertainment & Sports Arena are the Events DC/Entertainment & Sports Arena Ticketing Department, Entertainment & Sports Arena Box Office, Ticketmaster and Entertainment & Sports Arena event promoters.

The only authorized ticket resale services for Entertainment & Sports Arena events are Ticketmaster verified sites.

Tickets purchased from any other sources may not be valid. Entertainment & Sports Arena is not able to honor, replace, or refund invalid tickets.

Reporting Counterfeit Tickets

Invalid tickets/barcodes will be confiscated by Entertainment & Sports Arena Box Office after an invalid scan. A copy of the ticket will be provided at the customer’s request. A copy of the invalid ticket may be used to alert the point of purchase.

Guests with invalid tickets are welcome to purchase new tickets at the Entertainment & Sports Arena Box Office, but seat inventory, location and price is based upon availability.

Guests are strongly encouraged to report counterfeit ticket sales to the point of purchase and to consumer protection agencies such as the District of Columbia Attorney General Consumer Protection Hotline at: (202) 442-9828 or via email at: consumer.protection@dc.gov

Wheelchairs

Wheelchair escorts are available for guests who may need assistance getting to or from their seat. Our escorts will meet a guest at the entry doors and assist them to their seat as well as meeting them at the end of event and escorting them to the nearest exit. For more information, please contact guest services at questions@eventsdc.com